Updated on April 25, 2022

UPDATE ON COVID-19 ACTIONS  

To Our Dear Clients,

Many of you have become like family, we hope you and your loved ones are well and safe. We are happy to announce that our atelier is open and currently fully operating. However, we are not currently booking in-person appointments at this time due to safety and health concerns. You may still shop our pieces online at www.mareinewyork.com or book a complimentary virtual consultation with our team. For all other questions or concerns please email us or call us at (347) 460-1072.

As a small independent business, we really appreciate your continued support and patience during these unprecedented times. Wishing you all safety and good health. 

We will continue to keep you updated here.

Best Regards,

Angie Marei 

  

ESTIMATED LEAD TIMES FOR MADE TO ORDER JEWELRY

Many of our signature designs are made-to-order. Each piece is specially handcrafted with careful attention to detail to our client's unique and individual specifications and size or to the unique specifications, size, and shape of the particular gemstones mounted into the piece. Additionally, some designs may require unique gemstone sourcing and specialized lapidary stone cutting. 

ESTIMATED LEAD TIME: Please allow an estimated time of approximately 8-12 weeks of lead time to produce and deliver made-to-order jewelry. Lead time will depend on the complexity of the piece. Some pieces may require longer lead times. If your order is in stock or completed sooner than the estimated lead time, we will ship it out immediately. Please get in touch with us for more information and time-sensitive requests at info@mareinewyork.com. 

To learn more about estimated lead times for our Made To Order jewelry please click here.

IN-STOCK ITEMS SHIP IN 5-7 BUSINESS DAYS

We are currently shipping "IN-STOCK" items in approximately 5-7 business days. If the item is not in stock, your piece will be made to order. 

 

ADDITIONAL IMPORTANT SHIPPING INFORMATION

  • UPS & FED EX SHIPMENTS: Items shipped via UPS & FED EX Priority with insured shipping are subject to additional shipping fees based on shipping destination and insurance coverage. Average delivery is 2-3 business days for US addresses. International addresses please allow up to 5-7 business days. Shipment includes tracking updates. Insurance coverage amount is subject to eligibility. Please note that once packages have been shipped out with the mailing service provider, we cannot be held responsible for any delay with the shipping carrier caused by unforeseen circumstances such as carrier delays, severe weather delays, and natural disasters.
     
  • USPS SHIPMENTS: Items will be mailed complimentary with USPS Priority Mail. Average delivery is 2-5 business days for US address. International address 6-10 business days. Shipment includes tracking updates. Insurance coverage amount is subject to eligibility. Please note that once packages have been shipped with the mailing service provider, we cannot be held responsible for any delay caused by unforeseen circumstances such as carrier delays, severe weather delays, and natural disasters.

  • Expert Shipping for High-Value Items: International shipping with insurance for high-value items can be purchased separately. Please contact us for more details. Countries are subject to eligibility.

  • Packages require a signature confirmation: Someone must be physically present to sign for the package upon delivery. You may choose to have your items mailed without a signature, however, by doing so the shipment will not be eligible for shipping insurance and Marei New York will not be liable for any lost or stolen items.

  • Billing and Shipping Addresses Must Match: Please note for security reasons we can only ship to the customer's billing address. Therefore, upon checkout, the billing and shipping addresses must be the same. If they are two different addresses, then we will contact you to request a copy of a government-issued photo identification, proof of address, as well as a photo of the credit card that was used to make the purchase. 

  • Complimentary Gift Wrapping and Discreet Shipping: All orders are complimentary gift wrapped in our beautiful signature packaging. Packages will be double-boxed and shipped discreetly in unbranded packaging. 

 

INTERNATIONAL SHIPPING

  • Do you ship to my country? We ship often to many countries worldwide, please email us if you should have questions regarding shipping to your country. Please note that each country is subject to its own shipping rules and restrictions, therefore, it is the purchaser's responsibility to review their own country's shipping rules and restrictions on precious metals and gemstones. If you have any questions at all, we are happy to help.

  • Expert Shipping for High-Value Items: International shipping with insurance for high-value items can be purchased separately. Please contact us for more details. Countries are subject to eligibility.

  • International Tax & Duties Are Not Included: Marei New York Inc does not collect duty tax from international orders. The duty and tax are set individually by each country's custom authorities, therefore we cannot determine what the amount of the tax is. Please note that duties and taxes assessed by customs are the responsibility of the purchaser. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Please note that on some occasions, custom agents may delay delivery of some packages for whatever reason they deem necessary. Any delays or seizing of packages by customs are completely beyond our control and Marei New York Inc may not be held responsible for shipping delays.